Return & Refund Policy

Last updated: January 2024

Overview

At CourierHub, we are committed to ensuring customer satisfaction. This Return & Refund Policy outlines the terms and conditions for returning parcels and requesting refunds.

Eligibility for Returns

What types of returns are eligible

Damaged Parcels

Parcels damaged during transit are eligible for full refunds

Lost Parcels

Claims must be filed within 7 days of the expected delivery date

Undelivered Orders

Orders not delivered within the promised timeframe

Service Issues

Refunds for service failures and miscommunications

Return & Refund Process

Step-by-step procedure

Step 1: File a Claim

Contact our support team within 7 days of the delivery issue with details and evidence (photos, documentation).

Step 2: Investigation

Our team will investigate your claim and review the provided evidence within 5 business days.

Step 3: Approval

If approved, we will notify you of the refund amount and processing timeline.

Step 4: Refund Processing

Refunds are processed to the original payment method within 7-10 business days.

Refund Timeline

Wallet Credit: Instant (can be used immediately)

Bank Transfer: 7-10 business days

Card Refund: 5-7 business days

Actual refund time may vary depending on your bank and payment method. Some banks may take longer to process refunds.

Non-Refundable Scenarios

Charges incurred due to incorrect address provided by the customer
Refusal of parcel delivery by recipient
Additional charges requested after service completion
Delays caused by natural disasters or force majeure events
Service complaints filed beyond 30 days of delivery
Parcel value misrepresentation by customer

Parcel Insurance & Claims

Parcels can be insured against loss and damage. Insurance claims are processed separately and require:

Proof of insurance purchase
Original receipt and invoice
Photos of damaged parcel and contents
Claim form filled completely
Submission within 15 days of incident

Partial Refunds

In some cases, partial refunds may be issued:

Service partially completed but abandoned by customer
Partial delivery of multi-part shipments
Service price reduction due to service level downgrade

Need Help?

If you have questions about our return and refund policy, please contact our support team:

Email: support@courierhub.com

Phone: 1-800-COURIER-1

Hours: 24/7 Customer Support

Contact Support